Damage Cost Recovery ProcessVirginia Natural Gas conducts thorough investigations of all damages to our facilities to determine the root cause prior to sending out damage repair bills. The following process is followed after the investigation.
A detailed invoice is sent to the responsible party with a due date printed on it (thirty days after the damage is billed). This invoice breaks the total cost down into four categories; material, labor, equipment and gas loss.
If payment is not received after the due date, a friendly reminder will be sent, which allows thirty additional days to pay.
If payment is still not received after sixty days, another letter stating that we have tried unsuccessfully to collect the repair cost on two prior occasions will be sent. If payment is not received after an additional ten days, it will be turned over to a third-party collection agency for further collection efforts.
All invoices and letters contain a contact name and phone number to call if you have any questions or concerns. The contact person is Ann Templeman, and she can be reached at 757-616-7512 or at atemplem@aglresources.com. You can also email us at vngdamageprevention@aglresources.com.
If you have received an invoice that you believe is in error, please contact us immediately.
A damage invoice sent by Virginia Natural Gas is separate from any inquiry sent by the Virginia State Corporation Commission (SCC). All natural gas damages must be reported to the Virginia State Corporation Commission (SCC). They will also conduct an investigation to determine if anyone has violated the Virginia Underground Utility Damage Prevention Act. Please contact Virginia Natural Gas if there are concerns or questions about the damage billing.