Natural Gas Leaks, Odors or Emergencies

Pay Your Bill

We know you expect convenience and choice in your dealings with Virginia Natural Gas, and we work hard to give you both when it’s time for you to pay your bill.

Ways to Pay Your Bill

Pay by Bank Draft
Our AutoDraft Plan lets you pay your bill automatically through a direct debit from your bank account. It's fast, secure and free. Go to My Account/Payment Options to enroll today!!

Budget Payment Plan
Our Budget Payment Plan is a great choice if you want your bill to be the same amount every month for the next 12 months.

Here's how the plan works:

  • We estimate your natural gas usage for the next 12 months, based on your past usage.
  • We divide that amount by 12 to determine your monthly payment.
  • We review your plan quarterly to make sure your budget amount is keeping pace with your actual usage. Every quarter, we’ll adjust your monthly amount as needed. Budget billing is settled in August and recalculated for the new plan year that starts in September.

This is a free service for residential customers whose accounts are up-to-date, and you can discontinue it at any time. To sign up, visit My Account/Payment Options.

Pay Online
Sign up today for My Account, to view and pay your bill electronically. A convenience fee may.

In addition you can easily sign up for paperless billing and view your usage and payment history using our bill analysis tools.

Pay by Phone
Call 866.338.5491 and follow the prompts or speak to a customer service representative, 24 hours a day, seven days a week.  A convenience fee may apply.

Pay by Text
Receive a text alert five days before your monthly bill is due. Sign up online or by calling 866.338.5491 and provide your cell phone number. It’s free to enroll; however, there may be a convenience fee each time you make a payment.

Pay in Person
Authorized payment locations are available throughout our service area. Find a location near you.

Pay by Mail
Use the return envelope that comes with your monthly bill. If you need to use your own envelope, enclose your payment stub and check and mail them to:

Virginia Natural Gas
P.O. Box 70840
Charlotte, NC 28272-0840

Gift Payment
Give the gift of comfort and reliability - give a gift payment! Just download the gift payment form, fill it in and mail it to us at the address you'll find on the form. You can also call us at 1-866-229-3578  to get started.