Energy Assistance
Federal Energy Assistance Now Available
Customers who anticipate having trouble paying their heating bills this winter are encouraged to apply for the federal Low Income Home Energy Assistance Program (LIHEAP). The deadline to apply is Friday, November 9.
For more information or to sign up contact your city or county department of social services to determine if you qualify.
Informational Meetings and Sign UpJoin Virginia Natural Gas for informational meetings about energy assistance and to sign up:
South Hampton Roads
Thursday, October 25
1:00 p.m. – 3:00 p.m.
Bank Street Memorial Baptist Food Pantry
7010 Auburn Avenue, Ste. M, Norfolk |
Monday, October 29
1:00 p.m. – 2:00 p.m.
Park Place Neighborhood Service Center
606 W. 29th Street, Norfolk |
Thursday, November 1
10:00 a.m. – 11:00 a.m.
Second Calvary Baptist Church Annex
2930 Corprew Avenue, Norfolk |
On the Peninsula
Wednesday, October 24
10:00 a.m. – 11:00 a.m.
New Beech Grove Baptist Church
326 Tabbs Lane, Hampton |
Saturday, October 27
10:00 a.m. – 12:00 p.m.
Third Baptist Church
1214 Victoria Blvd., Hampton |
Wednesday, October 31
11:00 a.m. – 12:00 p.m.
Zion Baptist Church
125 W. County Street, Hampton |
Assistance is available for applicants who have a yearly household income less than or equal to 150 percent of the federal poverty guidelines, published each year by the US Department of Health and Human Services. Proof of income and a copy of your Virginia Natural Gas bill are required.
Other Assistance is AvailableEnergyShare
EnergyShare is another assistance program available to help those in need in January.
Call your local Salvation Army to make an appointment. Please, no walk-ins.
* South Hampton Roads - 757-543-8100. Monday-Friday 9 a.m. - noon and 1-3 p.m.
* Suffolk - 757-539-5201. Monday-Thursday 9 a.m. - noon and 1 - 4 p.m.
* On the Peninsula - 757-838-4875. Monday - Friday 9 a.m. - noon and 1 - 4:30 p.m.
These community-based organizations also may provide help:
* The STOP Organization - 757-858-1360 (South Hampton Roads)
* Office of Human Affairs - 757-244-6121 (On the Peninsula)
Consumer Credit Counseling Service
Virginia Natural Gas customers who are having trouble paying their bills are encouraged to also reach out to the Consumer Credit Counseling Service (CCCS). Call 1-800-251-CCCS or visit http://www.cccsinc.org or http://www.cccsenespanol.org.
Conservation Helps You Save
Learn how conserving energy can help with your utility bills.
Donate to EnergyShare Any Time of Year
Now you can donate to EnergyShare at any time during the year. Administered by The Salvation Army, EnergyShare funds are provided by voluntary donations by customers, with a portion matched by Virginia Natural Gas. To donate, just add $1, $2, $5, $10, $15 or $20 to your monthly bill payment.
Our system will automatically recognize your overpayment in the amounts noted above as a donation to EnergyShare.
Note: If you would like to pay ahead on your bill, add an amount other than $1, $2, $5, $10, $15 or $20, to your monthly bill payment so that your account is noted correctly.
Third-Party Program Offers Peace of Mind
Do you know of a relative or friend who is ill and may be at risk of having gas service cut off for nonpayment? If so, you may want to sign up for our Third-Party Notification Service. You’ll receive a copy of the person’s shut-off notice. This does not mean you have to pay the bill, and it will not stop the shut-off. It will, however, alert you that the person is having problems and may need help or advice.
To become a third party or to name a third party yourself, call our Customer Care Center: 1-866-229-3578.