Contact Us

Customer Care

To set up a commercial account, contact Customer Care  1-866-229-3578 : 

Monday - Friday:  7a.m. - 8 p.m.
Saturday:             9 a.m. - 1 p.m.

The best times to call Customer Care are Tuesday afternoon through Thursday. When you call, have a pen and paper handy, along with your bill or account number. Thank you!

Email:
vngcustomercare@aglresources.com
 
Write:
Virginia Natural Gas
Customer Care Center
P.O. Box 4569
Dept. 6250
Atlanta, GA 30302-4569

To request service, simply print and fax this easy-to-use form to VNG:
Commercial Service Information Form  (Retailers, Restaurants, Shopping Centers, etc.)

Natural Gas Advantage Line: 1-800-427-8876
(Gas appliances, sales, and service)

Call Before You Dig
Even with small projects, like planting trees and shrubs or installing underground sprinkler systems, the law requires you to call us at least three full business days before you dig, so underground utility lines, including natural gas lines, can be located and marked. Just dial 811 – or 1-800-552-7001 – to reach Miss Utility of Virginia.
Company Contacts
Corporate Headquarters
AGL Resources Inc.
P.O. Box 4569
Atlanta, GA 30302-4569
404-584-4000

Only members of the news media may contact the communications department:

Duane Bourne 757-616-7510
Annette Martinez, 630-918-2321

Speakers Bureau
Virginia Natural Gas speakers are available to speak to schools, civic organizations or other groups. Topics include safety, careers in the natural gas industry, conservation tips and state-of-the-art gas appliances. To inquire, call 404-584-3873.

Web Site Feedback
If you have questions or comments about our Web site, email corpcomm@aglresources.com